Cancellation and Refund Policy

Last updated: 30 October 2026

This policy applies to all services booked on the Trip360 platform, operated by Rihlat thalathmiah wa sitteen For Travel and tourism Company (Tourism License No. 73105556, CR 7041760377).

How to cancel

  • Send your request from your Trip360 account, by WhatsApp or phone on 920015735, or by email to info@trip360.sa.
  • Include your application reference number.
  • We reply to every request within 1 working day.

Before your appointment is booked

  • If you cancel before we book your visa centre appointment or submit your file, you receive a full refund of the amount you paid, with no deduction.

After your appointment is booked

  • Once your appointment is booked, the service has started. The Trip360 service fee and the visa centre appointment fee are not refundable.
  • Services that were not yet provided are refunded, for example travel insurance not yet issued, translation not yet done, or a hotel booking not yet made.
  • Embassy, consulate and visa fees follow the rules of the embassy or visa centre. Fees already paid to them are refunded only if they refund them to us.

Visa refusal

  • The visa decision belongs only to the embassy or consulate. If the visa is refused, the service fee, the appointment fee and the embassy and visa fees are not refundable.

If we cannot provide the service

  • If Trip360 cannot provide a service you paid for, we offer you an alternative of the same value or higher at no extra cost. If you do not accept it, you receive a full refund with no deduction.

Changes and rescheduling

  • You can ask to change your appointment date. Changes depend on the visa centre's availability and any fees charged by the centre.
  • Missing your appointment without telling us at least 1 working day before counts as a provided service.

How refunds are paid

  • Refunds are made within 7 working days from approval, to the same payment method you used. Card refunds may take a few extra days to appear, depending on your bank.
  • Cash payments are refunded by bank transfer to an account in the customer's name.

Complaints

  • Trip360 customer service: 920015735 (phone and WhatsApp), info@trip360.sa.
  • Ministry of Tourism: 930.