Terms and Conditions

Last updated: 30 October 2026

1. Who we are

Trip360 is an online travel services platform operated by Rihlat thalathmiah wa sitteen For Travel and tourism Company, a limited liability company in the Kingdom of Saudi Arabia.

  • Tourism License No.: 73105556 (Travel and Tourism Agency)
  • Commercial Registration: 7041760377
  • VAT No.: 312531818300003
  • Address: Building 8344, King Abdulaziz Road, Al Aarid, Riyadh 13341
  • Customer service: 920015735 (phone and WhatsApp), info@trip360.sa

2. Our services

  • We help you prepare your visa application, check your documents, book your visa centre appointment and submit your file.
  • Trip360 is not an embassy, consulate or visa centre. The visa decision belongs only to the embassy or consulate, and we cannot guarantee approval or processing time.
  • Processing times shown on the platform are estimates based on the embassy's published information.

3. Your information and documents

  • You must give true and complete information and genuine documents for every traveller.
  • You are responsible for any refusal, delay or legal consequence caused by wrong information or documents.
  • If you apply for other travellers, you confirm that you have their permission, or that you are their legal guardian.

4. Prices and payment

  • Prices are in Saudi riyals and include VAT where applicable.
  • Before you pay, we show the full price breakdown: what is included and what is paid separately.
  • You can pay by mada, Visa, Mastercard, American Express, Apple Pay or bank transfer, as shown at checkout.
  • After payment you receive a booking voucher and a receipt in Arabic and English in your account. The tax invoice is issued separately.

5. Appointments

  • Appointments depend on the visa centre's availability. We book the closest date that matches your request.
  • You must attend on time with your original documents. A missed appointment counts as a provided service.

6. Cancellation and refunds

  • Cancellations and refunds follow our Cancellation and Refund Policy, which is part of these terms.

7. Our responsibility

  • We are responsible for providing the services you paid for with care.
  • We are not responsible for embassy decisions, embassy or visa centre delays, or changes to their rules.
  • If we cannot provide a service, we offer an alternative of the same value or a full refund.

8. Complaints

  • Contact us on 920015735 or info@trip360.sa. We reply within 1 working day.
  • You can also contact the Ministry of Tourism on 930.

9. Law

  • These terms are governed by the laws of the Kingdom of Saudi Arabia, including the Travel and Tourism Services Regulations.
  • If the Arabic and English versions differ, the Arabic version applies.

10. Changes

  • We may update these terms. The date at the top shows the latest version. Bookings already paid follow the terms in force on the payment date.